Refund policy

Ponique Refund Policy

At Ponique, customer satisfaction is our top priority. We want you to feel confident in your purchase and love your new fitness apparel. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refund: You may be eligible for a refund if you meet the following criteria:

• The item(s) must be unused, unworn, and in the same condition that you received them.
• The item(s) must be returned in their original packaging, including any tags and labels.
• The return request must be initiated within 14 days of the original purchase date.

1. Non-Refundable Items: Please note that certain items are non-refundable, including:

• Gift cards
• Sale or clearance items
• Personalized or customized items

1. How to Initiate a Return: To request a refund, please follow these steps:

• Contact our customer support team at support@ponique.com with your order number, the item(s) you wish to return, and the reason for your return.
• Our team will review your request and, if approved, provide you with a return authorization number and instructions on where to send your return.
• Please note that you will be responsible for the shipping costs associated with returning the item(s) to us.

1. Refund Processing: Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund request. If your refund is approved, we will process it and credit the original method of payment within 7-10 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear on your statement.

2. Exchanges: We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact our customer support team at support@ponique.com with your order number and a description of the issue.

3. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund. You will also be responsible for the shipping costs associated with returning the item(s) to us.

4. Questions or Concerns: If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team at support@ponique.com. We are always here to help and ensure you have the best possible shopping experience with Ponique.